Support routing desk
Start with what changed.
Choose the closest situation. We will surface the first useful check before asking you to write a message.
FIRST CHECK
Confirm that the app and website use the same email address. Then reopen the account screen in the app.
FIRST CHECK
Use the public cancellation page with the checkout email and the last four card digits. If it cannot find the subscription, send us the same safe details below.
FIRST CHECK
Check phone permissions and confirm you are using a network you are authorized to review.
FIRST CHECK
Open the privacy record for retention, deletion and contact options.
Open privacy record ↗Escalate to a person
Send the context
Direct email · support@detectioapp.com
Reference shelf
Answers without opening a ticket.
01How does the free trial work?
+
You get 3 days of Detectio MAX at no cost. Cancel before the trial ends to avoid the first charge.
02When am I charged, and how much?
+
The localized price and billing interval are shown before checkout. The first charge occurs after the free trial.
03Do I need an account to use the app?
+
No. Core free tools do not require a web subscription. An account connects MAX access and billing controls.
04Does a result guarantee that a space is clear?
+
No. Detectio is an informational toolkit and does not replace a professional inspection.
05How do I cancel?
+
Use the public cancellation page with the email used at checkout and the last four card digits. No website account or password is required.